PRIVACY POLICY

    Last Updated: July 2026

    Roof Kings Roofing Solutions is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.

    By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

    1. Who We Are

    Roof Kings Roofing Solutions provides professional roofing services throughout the United Kingdom.

    If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.

    2. Information We Collect

    We may collect and process the following information:

    Personal Information

    • Full name

    • Email address

    • Telephone number

    • Property address

    • Information submitted through our contact forms

    • Any information you choose to provide when contacting us

    Technical Information

    When you visit our website, we may automatically collect:

    • IP address

    • Browser type and version

    • Device information

    • Operating system

    • Pages visited

    • Date and time of your visit

    • Referring website

    • General website usage data

    This information helps us improve our website and user experience.

    3. How We Use Your Information

    We use your personal information to:

    • Respond to enquiries

    • Provide quotations

    • Arrange appointments

    • Deliver our services

    • Communicate regarding existing work

    • Improve our website and services

    • Comply with legal obligations

    • Prevent fraud and protect our business

    We will only use your personal information where we have a lawful basis to do so.

    4. Lawful Basis for Processing

    Under the UK General Data Protection Regulation (UK GDPR), we process your personal data under one or more of the following lawful bases:

    • Your consent

    • Performance of a contract

    • Compliance with legal obligations

    • Our legitimate business interests, provided your rights do not override those interests

    5. Marketing

    We will not send you marketing communications unless:

    • You have requested information from us;

    • You have previously used our services and we believe the information may be relevant; or

    • You have given your consent.

    You may unsubscribe from marketing communications at any time.

    6. Sharing Your Information

    We do not sell your personal information.

    We may share your information with trusted third parties where necessary, including:

    • Website hosting providers

    • IT support providers

    • Payment providers (where applicable)

    • Professional advisers

    • Legal or regulatory authorities where required by law

    All third parties are expected to process your information securely and only for the purposes instructed.

    7. Data Security

    We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

    While we take every reasonable precaution, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

    8. Data Retention

    We will only retain your personal information for as long as necessary to:

    • Provide our services

    • Meet legal, accounting and tax obligations

    • Resolve disputes

    • Enforce our agreements

    Once no longer required, your information will be securely deleted or anonymised.

    9. Your Rights

    Under the UK GDPR, you have the right to:

    • Access the personal information we hold about you

    • Request correction of inaccurate information

    • Request deletion of your personal information where appropriate

    • Restrict or object to processing in certain circumstances

    • Request transfer of your personal data where applicable

    • Withdraw consent where processing is based on consent

    To exercise any of these rights, please contact us using the details on our Contact page.

    10. Cookies

    Our website uses cookies to improve functionality, analyse website traffic and enhance your browsing experience.

    For more information, please see our Cookie Policy.

    11. Third-Party Websites

    Our website may contain links to external websites.

    We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing any personal information.

    12. Children's Privacy

    Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

    13. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time.

    Any changes will be published on this page, and the updated version will take effect immediately upon publication.

    14. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Roof Kings Roofing Solutions using the contact details provided on our website.

    If you are not satisfied with how your personal data has been handled, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

    Information Commissioner's Office (ICO)
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Website: https://ico.org.uk/

    Telephone: 0303 123 1113